Autumn Life Pte Ltd

Security Measures and Data Protection 14

• Is it safe to link my bank account with Autumn? How do you do it?
• How does Autumn / Salt Edge import and sync my financial information?
• I don’t want to get automatic updates on my financial information anymore. How do I do that?
• Who has access to my banking credentials? Can Autumn/Salt Edge read my Banking login details?
• How does Salt Edge protect my financial information, including my Banking credentials?

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General Enquiries 10

• I’ve forgotten my password. What do I do?
• I am already retired. Can I still use this app?
• Can I create more than one account on my device?
• Why do I need to register my mobile phone number?
• Why has Autumn introduced 2FA, and what is the benefit to me?

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Contact 1

• Where do I direct my questions, complaints or claims?

Retirement Planning and Aspirations 14

• What is ‘projected savings’?
• What is ‘shortfall’ and how does that affect me?
• Is there a max retirement age?
• Is there a maximum duration for being in retirement?
• Why is there an error prompt when my current age is more than my retirement age?

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Savings & Loans 3

• I have bank accounts in different currencies. How do I add an account with a different currency?
• Does Autumn also aggregate overseas savings, liabilities and assets?
• Why can’t I find a particular currency or add property in a particular country?

Properties 1

• Can I add a property outside my country of residence?

CPF 1

• Can my CPF details be pulled directly from the CPF website via Singpass?

Investment 3

• Does Autumn provide investment advisory?
• How often is the investment portfolio in Autumn updated?
• How can I add Cryptocurrency and Robo Advisor investments for my Investment Portfolio valuation?

Others 2

• Why is there an error prompt when I try to upload a document?
• Can I add assets like Cryptocurrency?