Autumn Life Pte Ltd
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Security Measures and Data Protection
Is it safe to link my bank account with Autumn? How do you do it?
How does Autumn / Salt Edge import and sync my financial information?
I don’t want to get automatic updates on my financial information anymore. How do I do that?
Who has access to my banking credentials? Can Autumn/Salt Edge read my Banking login details?
How does Salt Edge protect my financial information, including my Banking credentials?
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I’ve forgotten my password. What do I do?
I am already retired. Can I still use this app?
Can I create more than one account on my device?
Why do I need to register my mobile phone number?
Why has Autumn introduced 2FA, and what is the benefit to me?
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Where do I direct my questions, complaints or claims?
Retirement Planning and Aspirations
What is ‘projected savings’?
What is ‘shortfall’ and how does that affect me?
Is there a max retirement age?
Is there a maximum duration for being in retirement?
Why is there an error prompt when my current age is more than my retirement age?
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Savings & Loans
I have bank accounts in different currencies. How do I add an account with a different currency?
Does Autumn also aggregate overseas savings, liabilities and assets?
Why can’t I find a particular currency or add property in a particular country?
Can I add a property outside my country of residence?
Can my CPF details be pulled directly from the CPF website via Singpass?
Does Autumn provide investment advisory?
How often is the investment portfolio in Autumn updated?
How can I add Cryptocurrency and Robo Advisor investments for my Investment Portfolio valuation?
Why is there an error prompt when I try to upload a document?
Can I add assets like Cryptocurrency?
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