General Enquiries

Registration, Password reset, 2FA and more

I’ve forgotten my password. What do I do?
Click on “Forgot Password” in the app and enter the email address you are using as your login ID to reset your password. Please note you can only use the “F...
Tue, 6 Apr, 2021 at 1:10 PM
I am already retired. Can I still use this app?
While Autumn is meant to guide you with retirement and financial planning in the years leading up to your retirement, there are certainly features you may u...
Wed, 7 Oct, 2020 at 10:51 AM
Can I create more than one account on my device?
While you may create multiple accounts on your device, each account must be linked to a unique email address. It is not advisable to create duplicate accoun...
Wed, 7 Oct, 2020 at 10:51 AM
Why do I need to register my mobile phone number?
Autumn is committed to providing our users with a high level of online security. By adding your mobile phone number, we will enable 2FA on the following: ...
Mon, 5 Apr, 2021 at 4:42 PM
Why has Autumn introduced 2FA, and what is the benefit to me?
2FA is a stronger form of identity validation and authentication as it relies on: Information you know (that is your user ID and login password) Informat...
Tue, 6 Apr, 2021 at 1:15 PM
When registering, why can’t I choose a country other than Singapore as my place of residence?
At this moment, this App is restricted to users residing in Singapore.
Tue, 6 Apr, 2021 at 1:15 PM
Why can’t I register an overseas mobile phone number?
Since this App is restricted to users residing in Singapore, part of our controls involves allowing only mobile numbers with a country code (65) to be used ...
Tue, 6 Apr, 2021 at 1:16 PM
Which Banks can I link my accounts with Autumn?
At this moment, you are able to link accounts that you have with Standard Chartered, OCBC, UOB, Citi, HSBC, BOC, and CIMB.
Tue, 6 Apr, 2021 at 1:16 PM
How is Autumn associated with any of the Banks that I link to?
Autumn is a subsidiary of Standard Chartered UK Holdings Limited and a business venture created by SC Ventures, the innovation arm of Standard Chartered Ban...
Tue, 6 Apr, 2021 at 1:17 PM
Why don’t I see my latest financial information on the Banks that I link to?
You need to refresh your data by clicking on the “Sync” button. The bank will then trigger an authorisation request for you to complete. Autumn does not sto...
Tue, 6 Apr, 2021 at 1:18 PM