General Enquiries

Registration, Password reset, 2FA and more

Why do I need to register my mobile phone number?
Autumn is committed to providing our users with a high level of online security. By adding your mobile phone number, we will enable 2FA on the following: ...
Mon, 5 Apr, 2021 at 4:42 PM
When registering, why can’t I choose a country other than Singapore as my place of residence?
At this moment, this App is restricted to users residing in Singapore and having mobile numbers with a country code (65) to be used as verification.
Thu, 15 Dec, 2022 at 1:18 PM
Is Autumn advising me to take up policies from AIG Asia Pacific Insurance Pte. Ltd. (“AIG”)?
Autumn is referring you to AIG’s website for more information on the insurance options that are available for you to protect things that matter to you. This...
Fri, 29 Sep, 2023 at 9:50 AM
Is Autumn remunerated for referring me to AIG?
As a referrer, Autumn will be paid a one-time marketing fee from AIG, upon a successful purchase of the policy. Insurance Product One-Time flat Mark...
Wed, 31 Aug, 2022 at 11:19 AM
Where do I direct my questions, complaints or claims?
You may direct questions, complaints or claims to: In the event of fraudulent or suspicious activities, we advise users to contact Autumn...
Fri, 29 Sep, 2023 at 9:51 AM